Frequently Asked Questions

    Login and Signup FAQs
    How do I create an account?
    To create an account, click on the “Sign Up” or “Register” button on the homepage. Fill in the required details such as your name, email address, and password. Once you submit the form, you will receive a confirmation email. Click on the link in the email to verify your account.
    To log in to your account, click on the “Login” or “Sign In” button on the homepage. Enter your registered email address and password, then click “Submit” or “Sign In.” You will be redirected to your account dashboard.
    To change your password, log in to your account and go to the “Account Settings” or “Profile” section. Look for the “Change Password” option, enter your current password followed by your new password, and then confirm the new password. Click “Save” or “Update” to apply the changes.
    While having an account is recommended for a better shopping experience, including tracking orders and saving preferences. We also offer a guest checkout option that allows you to complete a purchase without creating an account.
    Yes, your personal information is secure. We use advanced encryption and security protocols to protect your data. Additionally, we comply with data protection regulations to ensure that your information is handled safely and responsibly.
    To update your account information, log in to your account and navigate to the “Account Settings” or “Profile” section. Here, you can edit your personal details such as name, email address, and shipping address. Make the necessary changes and click “Save” or “Update” to apply the updates.
    Order & Payment FAQs
    How do I explore discount offers on products?
    To explore discount offers, visit our “Deals” or “Special Offers” section on the website. You can also subscribe to our newsletter to receive notifications about the latest discounts and promotions. Additionally, follow us on social media for exclusive offers.
    If you did not receive an order confirmation email, please check your spam or junk folder. If it is not there, ensure that you provided the correct email address during checkout. You can also log in to your account and check the order status in the “My Orders” section. If you still cannot find the confirmation, contact our customer support for assistance.
    Shipping costs vary depending on the destination, shipping method, and the weight of the package. You can view the shipping cost at checkout before completing your order. We also offer free shipping on orders above a certain amount; please check our shipping policy here –
    We accept a variety of payment methods, including major credit cards (Visa, MasterCard, Rupay), debit cards, UPI, Net Banking and other secure online payment options.
    If you ordered the wrong product, please contact our customer support immediately. If the order has not been processed or shipped, we can help you modify or cancel it. If the order has already been shipped, you may need to follow our return policy to exchange or return the product.
    Yes, you may cancel your order at any time prior to shipment of the order, within 24 hours of the time your order was placed. If you wish to cancel the products after it has been shipped, 5% cancellation charges would be applied subject to shipping charges. To cancel orders, please call our customer support.
    To place a bulk order, please contact our customer support via email or phone. We will assist you with pricing, special discounts and availability with the nearest authorised distributors for the bulk purchases.
    To find a dealer near you, visit the “Find a Dealer” section on our website. Enter your location details, and the tool will provide a list of nearby dealers and their contact information. Click here.
    For payment-related queries, you can contact our customer support team via email or phone. Visit the “Contact Us” section on our website for detailed contact information and hours of operation. Click here.
    If the money has been debited from your account but you did not receive an order confirmation email, please check your spam or junk folder first. If it’s not there, log in to your account to check the order status. If you still don’t see a confirmation, contact our customer support with the transaction details for assistance.
    Shipping and Delivery FAQs
    Do you offer free shipping?
    Yes, we offer free shipping on orders above a certain amount. The minimum purchase amount for free shipping may vary, so please check our shipping policy or the details at checkout for the most current information.
    Order processing typically takes 1-2 business days. During festive seasons or sales events, processing times may be slightly longer. Once your order is processed, you will receive a shipping confirmation email with tracking information.
    If you need to change your shipping address after placing an order, please immediately contact our customer support before it is processed or shipped, we will do our best to update the shipping address for you.
    Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 4-7 business days, while expedited shipping options are available for faster delivery. You can view the estimated delivery time at checkout.
    If you have not received your order after 7 working days, please check the tracking information provided in your shipping confirmation email. If the tracking shows no updates or if you need further assistance, contact our customer support team for help.
    To track your order, log in to your account and go to the “My Orders” section. Select the order you want to track and click on the tracking link provided. You can also track your order using the tracking number sent to you in the shipping confirmation email.
    Currently, we do not deliver to locations outside India.
    If your product was damaged upon arrival, please contact our customer support team immediately. Provide photos of the damaged product and packaging, along with your order number. We will arrange for a replacement or refund based on our return policy.
    If your package is lost or damaged during shipping, please contact our customer support team as soon as possible. We will investigate the issue with the carrier and arrange for a replacement or refund as per our shipping and return policies.
    Returns and Cancellation FAQs
    How do I cancel my order?
    To cancel your order, log in to your account and go to the “My Orders” section. Select the order you wish to cancel and click on the “Cancel Order” button. If the option is not available, it means the order has already been processed or shipped, and you will need to contact customer support for further assistance.
    Yes, you can return products to JOPASU as long as they meet our return policy criteria. Please review our return policy for detailed information on which products are eligible for returns and the process to follow.
    Please refer to our detailed return policy on our website. Click Here
    You have 3 days from the delivered date to initiate a return. Ensure that the items are in their original condition and packaging to be eligible for a refund or exchange.
    To initiate a return, log in to your account and go to the “My Orders” section. Select the order you wish to return and click on the “Return Item” button. Follow the prompts to complete the return request. You will receive instructions on how to send the item back to us.
    We accept returns of opened items as long as they are in their original condition and packaging. However, used items may not be eligible for a full refund. Please refer to our return policy for specific details on opened and used items.
    Yes, please include all original packaging, accessories that came with the product when returning an item. For more information. Click Here
    Refunds are typically processed within 7-10 business days after we receive the returned item. You will receive an email confirmation once your refund has been processed. The time it takes for the refund to appear in your account may vary depending on your payment method.
    You will receive a full refund for the returned item if it meets our return policy criteria. For detailed information kindly click here.
    If you receive a damaged or defective item, please contact our customer support team immediately. Provide photos of the damaged or defective item and packaging, along with your order number. We will arrange for a replacement or refund based on our return policy. Click here.
    Yes, if you are returning a damaged or defective item, we will reimburse you for the return shipping costs. Please contact customer support to arrange the return and receive a prepaid shipping label.
    We do not charge a cancellation fee for orders that are cancelled before they are processed or shipped. If the order has already been processed or shipped, you may need to follow our return policy to return the item once it is delivered.
    Once an order is out for delivery, it cannot be cancelled. However, you can refuse delivery when the package arrives, and it will be returned to us. Alternatively, you can accept the delivery and initiate a return following our return policy.
    What are the requirements to become an authorised dealership or distributor?
    To become an authorized dealership or distributor, you typically need to have a registered business, a valid business license, and a physical location for operations. Additionally, you should have a proven track record in the automotive industry or a related field. Financial stability and a commitment to representing our brand professionally are also essential.
    To apply to become a dealership or distributor, visit our “Become Our Partner” section on the website and fill out the application form. Click here – Once form submitted, our team will review your application and contact you with further steps.
    We provide comprehensive training and support to our dealerships and distributors. This includes product training, sales training and marketing support.
    No, our authorized dealerships and distributors are allowed to sell products only in offline markets.
    The onboarding process for new dealerships and distributors involves several steps:
    • Application Review: Our team reviews your application to ensure you meet our requirements.
    • Approval: Once approved, you will receive a detailed information about our partnership.
    • Training: You will participate in training sessions to familiarize yourself with our products, policies, and sales strategies.
    • Account Setup: We will assist you in setting up your account, including access to our partner portal and ordering system.
    • Ongoing Support: You will receive continuous support from our team to help you succeed as a dealership or distributor.
    Contact Information FAQs
    How can I reach your customer support team?
    You can reach our customer support team here.
    Our customer support hours are:
       – Monday to Saturday: 10:00 AM to 6:00 PM
       – Sunday: Closed
    Yes, you can contact us through our social media platforms. We are active on:
       – Facebook:
       – WhatsApp:
       – LinkedIn:
       -Instagram:
    Feel free to send us a direct message, and our team will respond as soon as possible.
    Yes, you can request a callback from our customer support team. To do so, please fill out the callback request form on our “Contact Us” page, providing your contact details. Our team will get in touch with you at your convenience.
    We strive to respond to all inquiries within 24 hours during business days. Response times may vary depending on the volume of inquiries and the complexity of your question. For urgent matters, we recommend using phone support for a quicker response.
    Terms and Conditions FAQs
    What are the terms and conditions?
    You can find the terms and conditions here.
    Become Our Partner FAQs
    What are rubbing compounds?

    Rubbing compounds are abrasive materials used to smooth out and restore paint finishes by removing surface imperfections such as scratches, oxidation, and stains. They are typically used before polishing to prepare the surface for a finer finish.

    A polishing compound is a product used to refine the surface of car paint after using a rubbing compound. It contains finer abrasives that help enhance the shine and gloss of the paint, giving it a smooth and polished appearance.

    To apply polishing and rubbing compounds, follow these steps:

    High speed buffer

    1. Dust off or wash your car to get rid of any dirt or dust particles
    2. Following steps to be done starting from the roof, proceeding to the hood, trunk and sides
    3. Apply a small amount of the product directly on the painted surface or on every quadrant of the polishing pad
    4. Buff a 2’x2’ area by keeping the polishing pad flat on the surface, and applying even pressure until the product is dry
    5. Remove the residue with clean soft microfiber

    Orbital Buffer / Hand

    1. Apply product evenly over a painted surface with a moist polishing bonnet or applicator sponge.
    2. Use even pressure in circular motion to remove swirls and minor scratches and allow it to dry to haze.
    3. Remove the residue with clean soft microfiber

    To remove scratches from painted surfaces, use Jopasu Scratch Remover. Apply the product, then gently rub it onto the scratched area in a circular motion. Continue until the scratch diminishes. Wipe off any residue with a clean microfiber cloth and inspect the surface.

    Use Jopasu Scratch Remover as follows:

    1. Apply small amount of product directly on painted surface
    2. Rub the compound directly with finger or a plain cloth till the scratch smoothens out. Repeat the process until you get the desired result
    3. Remove residue with clean, microfiber cloth.

    Use Jopasu Clearvision compound to remove the scratches from windshield. Clearvision is a very aggressive diamond cut compound from Arihant series. This unique formulation is an ultra-fine powder specially prepared for glass cutting and cleaning.

    1. First of all, clean the windshield with Jopasu Glass Cleaner
    2. Take small amount of powder in hand and mix the power with water
    3. Apply it on the windshield wherever there are marks
    4. Buff it with felt pad nicely @1000 rpm for 1 hour
    5. After buffing wipe off with Jopasu Magic Wipe.
    1. For best results, work on your car off sunlight.
    2. Spray product directly on the surface to be cleaned.
    3. Allow solution to reside on surface for one minute.
    4. Agitate the sprayed area with a brush.
    5. Pressure rinses the surface.
    6. Wipe with Magic Wipe (Microfibre).
    7. If the stains still persist repeat the procedure again.
    1. Prior to applying the product, thoroughly clean tire with Jopasu General Purpose Cleaner and tire brush, then pressure rinse and wipe dry.
    2. Put small amount of product on Jopasu Applicator Pad
    3. Apply product evenly to tire with pad
    4. Allow tires to dry thoroughly before moving the vehicle

    GSM stands for grams per square meter, which indicates the density and quality of microfiber cloths. A higher GSM means thicker and more absorbent microfiber, which is better for detailing and cleaning tasks.

    A car duster, such as the Jopasu Car Duster, is a tool designed to remove dust and light dirt from your vehicle’s surface without scratching the paint. It uses specially treated fibers to lift and trap dust.

    1. Shake the Duster vigorously before and after use.
    2. Wipe the car’s surface from top to down.
    3. Do NOT use the Duster on wet surface.

    Notes

    1. Washing is recommended only when the Duster stops picking up dust.
    2. When not in use, always keep the duster inside its bag.
    3. Do not use the duster on glass surface (instead use microfiber & glass cleaner).
    1. Wash the duster by any laundry detergent and dry well
    2. By holding the duster in one hand, spray duster rejuvenator at least 50 times
    3. Repeat steps (b) & (c) for two more times (spraying overall 150 times)

    To remove tough stains, use Jopasu General Purpose Cleaner. Spray the cleaner onto the stained area and allow it to dwell for a few minutes. Scrub gently with a soft brush or cloth, then wipe away the residue with a clean, damp cloth.

    Use Jopasu Car Duster and Dry Wash to clean your car without water. Clean the car with Jopasu Car Duster and Spray the product onto the surface, allowing it to encapsulate and lift dirt. Wipe away the dirt and product with a clean microfiber cloth for a waterless, eco-friendly clean.

    The Rigor Series refers to a line of high-performance car care products designed for professional detailing and car enthusiasts, offering superior rubbing, polishing, and protection solutions.

    Ceramic coating is a liquid polymer applied to the exterior of a vehicle, creating a durable, protective layer that enhances shine and repels water, dirt, and contaminants. It offers long-lasting protection and makes maintenance easier.